Originally published on LinkedIn. View the original post ↗

Office Space meme: When your customer’s agent evaluates your product, what would you say you do here?

“As agents get more capable, why should your product still exist?”

Jaclyn Konzelmann asked that at The AI Conference last week. It's a question anyone building software product needs to be grappling with right now.

Her example was Blender - a tool she'd never used and hadn't had any intention to learn - I made a similar example recently of Hubspot for myself.

Because of the capability of her agents, she was able to create an animation that she wouldn't have otherwise. Blender gained a user as a result.

Blender is usually a pretty expert tool. Honestly, one I've tinked with and shied away from as something I didn't have the patience to learn. But the complexity of operation was completely mitigated by the LLM she used, and now that tool can reach a much wider audience.

On the other hand, it puts some pressure on us as builders. If a customer's agent can do the task, choose another tool, or just build a solution suitable to the task - what do they need our product for?

The floor for a product utility is going to continue to rise. Best to make sure you're continuing to ask that question as a part of your development journey.

Alexander Thomas
CTO. Architect. Builder.